Dustbags4u.co.uk

ELECTROLUX PLC t/a ELECTROLUX FLOORCARE

PRIVACY STATEMENT

Contents

• The Purpose of this Privacy Statement
• What information we collect
• How we collect personal information
• What we do with your personal information
• How your personal information is protected and stored
• When we disclose your personal information
• How to contact us

The Purpose of this Privacy Statement

This Privacy Statement is issued by Electrolux Floorcare, a trading division of Electrolux plc (“Electrolux”) of Addington Way, Luton, Bedfordshire LU4 9QQ, United Kingdom. The Privacy Statement applies to this website, www.dustbags4u.co.uk
 
We are committed to protecting your privacy. This Privacy Statement explains how we collect, use and disclose personal information provided to us through our websites in accordance with applicable EU directives and the Data Protection Act 1998.

What information we collect

The information that we collect from you when you interact with us online depends on the tasks you complete on this website.

(i) Browsing this website

When you visit and browse through this website we collect personal information for statistical and maintenance purposes that enables us to evaluate the performance of this website.  Such general information includes: -

• the number of users visiting this website and the number of pages viewed
• the date, time and duration of visits; and
• the path taken through this website

This information will not identify you and we will not combine it with any information in a manner whereby we can identify you.

(ii) Applying for a product or service online

We need to obtain personal information from you in order to complete your online application for our products or services. When applying for a product, to order a user manual or product brochure or for other products or service information via this website you will need to complete an online form.. Our online forms will ask you to provide limited personal information for contact purposes, for example, your own e-mail address and telephone number.  You will have the right to choose whether or not to provide additional personal information.  Any personal information we collect from you will only be used for the purposes for which the personal information has been collected.

(iii) E-mails

You can contact us by e-mail via this website.  You have the choice whether or not to provide personal information other than your e-mail address.  Any information provided to us via e-mail will be used only for the purposes outlined, for example for answering your inquiry or for providing information about our products and services.

How we collect personal information

We collect personal information in a number of ways, including:

• directly from you such as when you enter your personal details on our websites, when you provide information over the telephone or in documents such as warranty application forms;

• from third parties such as our related companies

• from sources of information which are available to the public

• from our own records relating to the service and repair of your products

• from our other websites

Any information which is not capable of identifying you, such as the number of users visiting this website, is collected through code embedded in the pages of this website. You are unable to disable the code on these pages.

Other information, such as browser type, is included in a “cookie”.  Cookies are pieces of information that a web site can transfer to an individual’s computer hard drive for record keeping. Cookies make using our website easier by storing information about your choices on a particular website.  This will enable you to take full advantage of the services offered to you.  The use of cookies is an industry standard utilized by most major websites.  Most Internet browsers are set to accept cookies.  If you would prefer not to receive cookies you are able to adjust your Internet browser to disable cookies or to warn you when cookies are being used. The website may not function correctly if you do so.

We also gather information from our websites or other websites.  This information is put together for reporting purposes.  Any characteristics which are capable of personally identifying the user are removed.  The information is gathered in order to enable us to examine Internet trends and demographics and to assist in improving the structure and ease of use of our websites.

What we do with your personal information

We may use your personal information to:

• identify you and to assist you in your use of our website services

• provide the services and information relating to us and our products that you require

• administer and manage the services we provide

• gain a better understanding of your requirements in order for us to provide you with better and more personalized information suited to your needs;

• research and develop our services;

• maintain and develop our business systems and infrastructure including testing and upgrading of these systems

It is also possible that from time to time we will use your personal information to promote to you other services and products which we consider may be of interest to you.  If you do not wish to receive any such marketing or promotional material please advise us of this by way of the box below. You may also notify us at any time that you do not wish to receive marketing or promotional material by emailing us at info@dustbags4u.co.uk.

How your personal information is protected and stored

We take great care to protect your privacy.  Any information provided to us on this website is securely protected.

Where we transfer information from our servers to our mainframe computers we use our best endeavors to ensure that this is done securely. Access to our mainframe computers is protected by a number of firewall security systems to prevent unauthorized access

Any information stored on our systems is protected from unauthorized access by the use of a number of security procedures including user passwords. All of our personnel are trained in the use of all of our security procedures.

When we disclose your personal information

We will not disclose your personal information to any other company or third party organisation.

Subject to certain exceptions allowed by law, everyone who has provided personal information has the right to access that personal information. For security reasons you will be required to put any request for access to your personal information into writing. You may obtain access to your own personal information by contacting us via email at info@dustbags4u.co.uk. We will charge for the retrieval of personal information in order to cover our administration costs (charge made according to applicable legislation).  You should also contact us via this mechanism if you wish to modify any of your personal information.

How to contact us about this Privacy Statement

If you have any questions about this Privacy Statement or about privacy in general please contact us by email or write to the Company Secretary, Electrolux plc, Addington Way, Luton LU4 9QQ, Bedfordshire, United Kingdom.