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Delivery and returns
DELIVERY
We can only deliver to addresses in mainland England, Scotland, Northern Ireland and Wales and to the Channel Islands, Isle of Man, the Scilly Isles, Anglesey and the Scottish Islands. We do not accept orders from individuals outside of these territories.
We will endeavour to ensure that Orders are delivered within 5 working days subject to availability of stock. We make every effort to deliver within these estimated timescales however delays are occasionally inevitable.
CANCELLATION AND RETURN
You can cancel your order at any time before or up to 7 (Seven) days after delivery of the Product(s). If you wish to cancel your order you must give us clear written instructions that you wish to cancel your order either by email to info@dustbags4u.co.uk or by writing to the address stated in our contact details.
If you cancel your order before the Product(s) have been despatched to you then We will refund to the card with which you made payment the amount of the price you have paid for the Product(s) together with any additional charges that you agreed to pay.
If you cancel your order within 7 days of the Product(s) having been delivered to you because you have changed your mind it will be your responsibility to arrange the return of the Product(s) to us. We will refund to the card with which you made payment the amount of the price you paid for the Product(s) less the costs of delivering the Product(s) to you. You must pay the costs of returning the Products(s) to us. In addition the Product(s) must be complete, unused and in the same condition as when delivered. If you have removed the Product(s) from any packaging you must have done so without damaging or marking the Product(s).
If you wish to return the Product(s) to us because of a defect or because of damage to the Product(s) you may return it to us within 28 days. We will examine the Product(s) and will either issue you with a replacement of equal specification and value or We will process a refund of the price paid for the Product(s) and any additional charges you agreed to pay at the time of purchase. This does not apply to defects caused by accident, neglect or misuse.
We cannot cancel your order if you are unable to provide us with proof of purchase or if we believe that that you have made use of the Product(s).